Gear up to compete

Find out how growing sports specialty chain Sport Chalet improves pricing, promotions, space plans and allocations with SAS Merchandise Intelligence Solutions. More

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Competing on loyalty, not price: Swiss insurer Winterthur retains valuable customers and increases response rates by 50 percent.
Pearl River Resort knows how to win over guests: Find out how the casino consolidates its vast customer data into a clear picture of guest preferences and requirements.
A tune-up for the world’s largest machine: With millions of switches, routers and other network devices, how can telcos ensure phones keep ringing around the globe?
The truth about performance improvement: The first of five articles on what we've learned from more than 1,100 execs about their performance management efforts.
The Basel culture takes root in Korea: Kookmin Bank is Korea's first to comply with the Basel II Accord – and is already feeling the benefits.

Columns

Industry Outlook Responding to the terrorist funding threat: Learn how banks can use transaction monitoring to halt terrorist funding.
1to1 Impact Maximizing asset value one customer at a time: Not all high-value customers are created equal, explain Don Peppers and Martha Rogers, PhD
Tech Highlight Better storage for better business intelligence: Are you using the best data storage solution for your business intelligence activities?
Emerging Trends Warranty analysis saves time, money and brand reputation: How much could your company save by isolating defects and stopping newly defective merchandise from leaving the factory?
Editor's Note Business improvements with real results: Editor Alison Bolen on the truth about performance management.

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